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OriginLab Technical Support Policy

In addition to the support resources available in the Documentation and Help Center, OriginLab provides direct technical support to Origin/OriginPro users and to customers evaluating Origin or OriginPro for purchase.

NOTE: For customers located outside the US or Canada, please contact your Distributor for support.

Origin and OriginPro 2020b - PRIORITY SUPPORT

Type of Support


With Maintenance

Without Maintenance

Installation & Licensing

Installation (Direct, Silent)

Installation (MSI Installer, Template Installation)

Fee may apply


Multi-user license usage reports

Fee may apply

System Transfer

Transfer license by deactivation/activation
(Concurrent Administrators: (report a licensed server no longer in use)

Use product menu to transfer

Use product menu to transfer

Transfer license when deactivation not available

System Transfer Form

View transfer policy

Ownership Transfer

Transfer user agreement to another user/organization

View transfer policy

View transfer policy

Product Support

Product support related to gui, graph templates and themes, creating user-defined fitting functions, analysis templates, automation of tasks

Fee may apply

Getting started with programming

We will study your requirements and offer free recommendation. Consulting available at discounted rates.

Consulting available.

Origin and OriginPro 2020

  • Users continue to receive installation support
  • User Forums available for product support
  • For System and Ownership transfer, view transfer policy page

Earlier Versions of Origin and OriginPro

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