6.46 FAQ-752 What should I do if my Origin cannot be started?

Last Update: 8/22/2018


If Origin does not start after it is installed, please try these solutions. Follow them in the order in which they are presented; if you try one and it does not help, go to the next.

Repair or Cleanly Re-install Origin with Latest Installer

  1. Run Origin Add or Remove Files and choose Repair.

OR,

  1. Contact tech support for the installation files of the latest service releases. With the latest installer, uninstall your Origin and then re-install it in a new folder and use a new folder as the User Files folder.

Origin Listed in Task Manager

If Origin is listed in the Task Manager, try following

  1. Download Process Explorer (an advanced Task Manager tool from Microsoft) from
    http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
  2. Start Origin, make sure Origin is listed in the Task Manager
  3. Unzip the tool downloaded in step 1, run procexp.exe
  4. In the open dialog, right click on the Origin EXE file and select context menu Create Dump > Create Minidump.
  5. It will save a *.dmp file, zip it and send to us

Others

If there is no Origin in the Task Manager and Origin just can not be started, send us the debug log file Origin_Log.txt with steps below.

  1. Choose Windows Start button. In the Run text box, type:
    regedit
    to open Registry Editor.
  2. In the Registry Editor, browse to HKEY_CURRENT_USER|Software|OriginLab|Origin ***|International| folder.
    Origin 2015, 2016 and 2017 correspond to Origin 9.2, Origin 9.3 and Origin 9.4 in registry editor.
  3. Right-click in the right side of the Registry Editor and select New: DWORD Value or New: DWORD (32-bit) Value on 64 bit PC. Name it as Control. Then right-click on it and select Modify, and set the Value Data text box to 1. Click OK.
    Control Regedit.png
  4. Now start Origin. The log file named Origin_Log.txt will be created under C:\Users\<loginName>\AppData\Local\Temp folder. Check the date and time to make sure it's newly generated.
  5. Send us the Origin_Log.txt file

Note: Please delete the Control entry in regedit to turn off debugging. Otherwise Origin may slow down if later you can make Origin run.


Keywords:troubleshoot, debug, log file, registry, regedit, repair, DWord, Process Explorer