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My Origin 8.6 is crashing even when I do very simple graphs. What can I do? I'm running Windows XP.

Some users have experienced crashes when creating even simple graphs in Origin 8.6 when running on Windows XP and using the Windows XP Theme (the default).

To fix the problem,

  1. Check if you are running 8.6 Service Release 0 (SR0) by selecting Help:About Origin. If you are running SR0, try patching to SR1 to fix this problem. You can patch to SR1 by running Help:Check for Updates or manually downloading and applying the SR1 patch.
  2. If patching to SR1 did not fix the problem, or if you were already running SR1, then run the Display app in Control Panel.
  3. On the Themes tab, change the Theme to Windows Classic.

If you had to change your theme to resolve this problem, please notify the OriginLab Support team. The information you provide will assist us to solve this problem.


Keywords: crash XP Classic Theme
ID Number: 1461
Item Category: Graph
Origin Version: 8.6
Database Information Type: Bug
Number of Times Accessed: 0
Creation Date: 1/18/2012 3:50:16 PM
Last Modified: 1/24/2012 12:35:01 PM

 

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